FAQ

1. How can I contact you?

You can reach us via email at koshilkamboj32@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily from warehouses in the United States and Asia, depending on the item.

3. What is your refund policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. Please ensure the item is in its original condition.

4. How do I initiate a return?

To start a return, please contact us at koshilkamboj32@gmail.com. We will guide you through the return process.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our refund policy for a complete list of exceptions.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but your bank may take additional time to post the refund.

7. Can I exchange my product?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at koshilkamboj32@gmail.com so we can evaluate the issue and provide a resolution.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary depending on the destination and the products ordered.

10. What if I need to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed for shipping.